On August 11, 2020, a video conference on "Perspective plans in the field of utilities" was held within the concept of "Smart nation".

The event was initiated by the “Innovation  Center” LLC, which operates under the State Agency for Citizen Services and Social Innovations under the President of the Republic of Azerbaijan. The video conference discussed the organization of online utility payments, which are more relevant during the pandemic, as well as the promotion of the use of "Smart card reader" devices, the use of 3D mobile maps and the creation of underground communication maps. Representatives of the company  “EKM Global Consulting GMbH”, an international partner of the State Agency for Citizen Services and Social Innovations under the President of the Republic of Azerbaijan, “Azerishig” OJSC, “Azerigas” PU, “Azersu” OJSC and the Innovation Center, took part in the event.

Speaking at the event, Farrukh Heybatov, Advisor to the Chairman of Azerishig OJSC, said that the "Strategic Road Map" for the development of utilities in the Republic of Azerbaijan sets a number of  tasks in the field of innovations. Relevant measures are being taken in this direction by “Azerishig” OJSC.

The most important of these, Smart Grid, has already been launched in the country.This is an important step towards the implementation of the concept of "Smart City" and "Smart Country", which the President has repeatedly voiced at various meetings. Thus, with the participation of Mr. President, 5 "Automatic Control and Monitoring Centers" (Mingachevir, Imishli, Shamkir, Gabala, Balakan), one of the basic elements of "Smart Networks", were put into operation for real-time and operative detection of defects in the distribution network.

 In order to increase customer satisfaction, "199 Call Center" was equipped with modern software, staff capacity building and working principle was improved.

The main purpose of the event is to create an improved institutional environment and advanced management systems in the field of public utilities in accordance with the requirements of the "Strategic Road Map" for the development of public utilities in the Republic of Azerbaijan, approved by Presidential Decree No. 1138 dated December 6, 2016.